Refund policy
Returns and Exchanges
- My Dear Baby will not accept returns or exchanges on the following items:
- Feeding accessories
- Breast pumps
- Bathing
- Diapering accessories (inclusive of nappies).
- Pacifiers
- Cot accessories
- Baby carriers
- Skincare
- Clothing
- Exchanges and returns must be completed within 7 business days of receiving the goods. If you would like to return or exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. Opened items will not be accepted.
- If you would like to complete a return or exchange, please email our sales team at hello@mydearbaby.com.au.
- A credit note will be provided for the item price less shipping costs (if applicable).
- If you believe your Goods are faulty, please contact us at hello@mydearbaby.com.au with a full description of the fault (including images if possible).
- If we determine that your Goods may be faulty, we will request that you send the product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.
- If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you at your own cost.
- If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.